Refund and Returns Policy

Last updated: 03 October 2025

At Skin Safe, we want you to love your purchase. If for any reason you are not fully satisfied, we’ve outlined our refund and return policy below in line with South African consumer protection guidelines.

Eligibility for Returns

Products may be returned within 7 days of delivery, provided they are unopened, unused, and in their original packaging.
For hygiene and safety reasons, we cannot accept returns on opened or used skincare products unless the item is defective or was damaged during delivery.

Defective or Damaged Products

Once verified, we will replace the product at no additional cost or issue a refund.

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We may request photos of the item and packaging for quality control.

How to Request a Return

To request a return:

Items must be securely packaged to avoid damage during return shipping..

Our team will provide instructions for returning the product.

Refund Process

Shipping costs are non-refundable (except in cases of defective or incorrect items).

Refunds will be processed once the returned item has been inspected and approved.

Refunds will be made to the original payment method within 7–10 business days.

Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to change a product, please follow the return process and place a new order online.

Non-Returnable Items

Items not purchased directly from the Skin Safe website.

Opened or partially used skincare products.

Gift cards and promotional items.

Questions & Assistance

If you have any questions about this policy or need assistance with a return, please contact us: info@skinsafe.co.za

Skin Safe – Science of Timeless Skin
Where beauty meets science, always cruelty-free.